Every call handled, nothing missed.
A modern dispatch console that triages, transcribes, and tracks from first ring to unit clearance.
Every channel, one queue
911, non-emergency, online reports, and tip lines arrive in a single unified queue. Each contact is tagged by source, auto-prioritized, and routed to the next available dispatcher. No more switching between systems.
Priority assessed before the dispatcher picks up
Every incoming contact is automatically scored for severity, classified by incident type, and checked for duplicates — before a human touches it. Dispatchers see a pre-triaged queue with AI-recommended priority, not a raw FIFO list.
Every word, searchable in seconds
Radio traffic and phone calls are transcribed in real time. Dispatchers and supervisors can search across active and historical transcripts instantly — no more rewinding recordings or relying on memory.
Right unit, right place, one click
The system recommends the closest available unit based on real-time GPS, current workload, and unit capabilities. Dispatchers confirm with one click — or override and choose manually.
One screen. Everything you need.
Map, call queue, unit status board, and live comms — arranged in a purpose-built workspace that keeps every critical feed visible without switching windows or tabs.
Know your numbers in real time
Ring time, dispatch-to-arrival, call volume by hour, channel utilization — live dashboards for supervisors and historical reports for command staff. No more waiting until end-of-month to know how the center is performing.